Contact Us

We’re real people who love pets — and we’re here to help.

Get In Touch

Email: hello@pawly.com
Support Hours: Monday – Friday, 9am – 6pm EST
Response Time: We reply within 24 hours on business days.

Order Support

Have a question about your order, shipping, or a product? Email us with your order number and we’ll take care of you.

Returns & Refunds

Not happy with your purchase? We offer hassle-free 30-day returns. Email us to start the process.

Press & Partnerships

Media inquiries, brand partnerships, and wholesale opportunities — reach out and let’s talk.