Contact Us

Contact Us

We're real people who love pets — and we're here to help.

Get in touch

The fastest way to reach us is the contact form on our Contact page.

Support hours: Monday – Friday, 9am – 6pm EST
Response time: within 24 hours on business days

Before you write

• Order questions: please include your order number (e.g. #1001)
• Returns: see our Refund Policy — then message us with your order number
• Sizing help: tell us your pet's breed and weight and we'll recommend the right size