Yes. All PAWLY materials are BPA-free and food-grade. Every product is reviewed by veterinary consultants before launch to ensure it meets safety standards for both dogs and cats.

Yes — all PAWLY fountains are designed for both. Size guidance is listed on each individual product page to help you choose the right capacity for your pet.

We recommend replacing filters every 2–4 weeks depending on your pet’s hair length and the number of pets using the fountain. Replacement filter packs are available in our store.

Standard shipping takes 3–5 business days. Express shipping (1–2 business days) is also available. Orders over $50 ship free within the US.

You’ll receive a tracking number by email as soon as your order ships. You can use this to track your package on the carrier’s website.

Yes — we offer 30-day hassle-free returns on all products. Contact us at hello@pawly.com with your order number and we’ll sort it out quickly.

Email us a photo of the damage and your order number. We’ll ship a replacement immediately and cover any return shipping cost on our end.

Yes — all removable components of PAWLY fountains are dishwasher safe (top rack recommended). The motor unit should be hand-washed only.

PAWLY fountain pumps operate at under 25dB — quieter than a whisper. They won’t disturb your pet or your home.